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Shipping & Returns

 

Shipping & Delivery

 

We aim to fulfil your order within three working days (usually quicker).

UK Mainland Delivery
If your order weighs under 2 kg it will be sent by Royal Mail or Doddle.
If your order is 2kg or over it will be sent via Courier subject to your order size and location.

 

We aim to deliver within 5 working days, but usually the orders arrive rather quickly. Deliveries are made Monday-Saturday between 9.00am-5.00pm. Currently it is not possible to specify a time for delivery, although with Doddle you can track your orders.

 

Channel Islands deliveries will be sent by Royal Mail within 5 days. For non-mainland UK destinations, deliveries up to 2kg will be sent by Royal Mail and over 2kg will be sent by courier. Delivery within 5 days.

 

UK Mainland Delivery

Order Weight

0g-1kg

1.001kg-2kg

2.001kg-5kg

5.001kg-10kg

10.001kg-15kg

COST (Inc. P&P)

£2.80

£3.80

£5.30

£7.30

£9.80

 

FREE DELIVERY ON ALL UK MAINLAND ORDERS OVER £100.00

Free delivery if your order is over £100 is valid only on orders to UK MAINLAND ADDRESSES. The following locations are classed as remote by our couriers Initial City Link and Fastway and therefore are classed as UK Highlands and Islands, or Remote Highlands and Islands. These postcode areas do not qualify for free shipping: All HS (Western Isles), IV41-IV51, IV55-56 (Skye), KA27 (Arran), KA28 (Millport), KW15-KW17 (Orkney), PA41 (Gigha), PA42-PA49 (Islay), PA60 (Jura), PA61 (Colonsay), PA62-PA76 (Mull), PA77 (Tiree), PA78 (Coll), PH41 (Muck), PH42 (Eigg), PH43 (Rum), PH44 (Canna), All ZE (Shetlands).

 

Special requirements
If you require your order to arrive on a specific working day please advise us and we will do our best to accommodate you, it is, however not entirely guaranteed.

 

Orders sent via our nominated couriers are not authorised to be left with a neighbour or safe at the premises if you or the recipient is out and unable to accept the package. If you authorise our courier to leave a package safe or with a neighbour they will do so. In this event, our nominated courier will leave a card advising you where they have left your package.

 

Next Day Courier Delivery
We also offer a next day delivery service via Couriers to UK mainland addresses. This service is available for orders placed before 1pm Monday-Thursday. We endeavour to dispatch the same day to be delivered the following WORKING day (if you order on Friday, you may get your parcel the next day, but that is not guaranteed, Saturdays and Sundays not included).

 

British Forces Overseas (BFPO)
Please select 'BFPO' from the Country dropdown list when sending to BFPO locations. Due to postage restrictions we are unable to send goods that weigh more than 2kg (1.9kg products + package weight) to BFPO addresses.

 

Availability
All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

 

Cancellation
Cancellation of an order can only be accepted if sent by e-mail, fax or letter. Cancellation must be received before the goods are despatched. If the goods have been despatched you should follow the returns policy detailed below.

 

Returns and Refund Policy
We do not refund, unless the item sent was faulty or we made a mistake. It that is the case, the item/s unopened unused within 7 working days and we will refund you. We will not pay for return postage unless the goods are faulty or the wrong item was despached. We recommend that if items are returned a certificate of postage is obtained as goods remain your responsibility until received by Brighton Chilli Shop!.

In the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace or repair them in accordance with your statutory rights. In such cases, we can refund the costs of postage. Please call us for assistance on 01273670613. We are not able to accept returns of some items, please contact us for specific information regarding this.


 

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